Shipping, Returns & Live Sale Terms

TikTok Live claims

Claiming an item during a TikTok Live is considered a sales agreement. Claims cannot be changed or cancelled once the Live has ended, except where required by Australian Consumer Law.

Where Bead Buddies sends a photo or summary of claimed items, customers must check it before payment. If no correction is raised before payment, the photo or summary will be treated as confirmation of the claim.

Deposit and invoices

A once-only $15 new-customer deposit is required to secure a first claim. It is credited against the customer’s first invoice.

Invoices are payable within 3 days unless otherwise arranged. Unpaid claims may be returned to available stock after the payment period.

Postage and dispatch

Postage is $15 within Australia and $18 to New Zealand. For a New Zealand customer’s first invoice, the $15 deposit is credited and the remaining $3 postage difference is included in the invoice.

Bead Buddies aims to pack and dispatch orders within 3-5 business days after the final invoice, including applicable postage, has been paid in full. Delivery timeframes may vary depending on the carrier and busy Live periods.

Faulty, damaged or incorrect items

If an item is faulty, damaged or incorrect, customers should contact beadbuddies4@gmail.com with their invoice details and photos where possible. Bead Buddies will discuss the issue and work towards an appropriate outcome.

Nothing in these terms limits rights available under Australian Consumer Law.

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